Our Policies

Policies, Terms, Conditions. 

Booking

We accept bookings online here and over the phone (607-272-6434). We have a two-night minimum stay, three nights on weekends during high season. A credit card is required at the time of booking. A deposit equal to 50% of your reservation is taken from the credit card to reserve your stay. The remaining balance will be charged upon check in. All rooms are non-smoking. All rates are subject to state and local taxes. All rates are subject to change without notice.

Cancellation Policy

Cancellations impact us greatly, we ask your consideration in making and revising your reservations. 

  • Room deposits are non-refundable.  If you need to change the dates of your trip, all changes must be made 14 full days prior to our local check in time (3:00pm EST) for the deposit to be applied to a future stay with us within the same calendar year. See rescheduling below.
  • Cancellations must be made 14 full days prior to our local check in time (3:00pm EST) in order to avoid a penalty of the remaining balance of your stay. For example, if check-in is on Friday, cancel by Friday two weeks before check in time. If you cancel within 14 days of a reservation, you are responsible for 100% of your reservation total. The full reservation cost will be charged the card on file unless the room is re-booked.
  • Reservations are not considered canceled without receiving a cancellation confirmation email. Please confirm cancellation requests in writing.
  • Rescheduling is only allowed as a one time courtesy and subject to the same rules as outlined above for deposits and cancellations.
  • If you decide to shorten your stay while at the Grayhaven, you will still be charged for your full reserved time period.
  • We strongly encourage “cancel for any reason” travel insurance.  Purchase early / far out from the trip for the best rates. Travel Insurance Sites: allianztravelinsurance, sevencorners, aaa
  • On the rare occasion winter travel is interrupted due to poor weather conditions, Grayhaven will honor cancellations under the following industry guidelines ONLY:
    • The Ithaca Airport and/or the NYS Thruway is closed due to poor travel conditions
    • These cancellations will be given the opportunity to rebook on a future date with no penalties to the guest.
  • We are a small hospitality business and understand circumstances change. We greatly value your patronage and will make every attempt to re-book your room if a cancellation occurs. If we are able to re-book the room, we will refund your deposit less a small service fee.
  • Events blocks have their own cancellation requirements as outlined in the room block booking contract.

Arrival / Departure

Check in time is from 3pm to 7pm. We can not accommodate check ins before 3pm. Late check ins are no problem. Please notify us 48 hours prior to your reservation if you will be checking in later than 7pm and we will be happy to make arrangements with you.

Check out time is from 7am to 11am. Our 11am check out is strict as we need ample time to clean rooms and prepare for the next guests. Check outs after 11am will be charged $50 per additional half hour.  Early check outs are no problem. Please notify us if you will be checking out prior to 7am and we will be happy to make arrangements with you.

Additional Occupants

All rates are for two persons per room. We charge a fee of $25 per night per guest to add additional occupants to a room. You’re welcome to bring pack-n-plays for the littlest ones. King, queen and full rooms are intended for up to two guests. Double rooms are intended for up to four guests. Please inquire if your group has more than the two or four intended adults, or if you will be traveling with children. A cot can be set up, pending availability, though not all rooms can accommodate an additional occupant. 

Only guests on the guest registry for each room are permitted on property. If you would like to have additional guests or visitors you must notify us and obtain approval in advance, during office hours. Additional visitors and vehicles will be registered with the front desk.

Pet Policy

Our full pet policy and guidelines are available for review HERE.

Well-behaved dogs are welcome in many of our rooms. Advance notice is required and dogs must be crated if left unattended in the room. Our pet fee is $15 per night for one dog. $25 per night for two + dogs. Please contact us to make special arrangements for more than two dogs. Pet waste must be picked up and disposed of in the marked outdoor trash receptacles. If you are traveling without a crate we have a limited number of loaner crates available. Please let us know in advance that you need one and we’re happy to help make arrangements for your pet’s stay. 

Service animals are, by law, welcome in all of our rooms. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA, and are therefore limited only to dog friendly rooms and are subject to the the nightly pet fee.

Quiet Hours

Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. 

Other Fees

Usually we only charge the room rate, applicable taxes, and any mini bar or other purchases made on the property; however, there are times where we will charge an additional fee. We only charge extra if:

    • You smoke in the room ($250)
    • You lose the key ($150 to have room re-keyed)
    • You check-out after 11am ($50 for every 30mins)
    • You don’t pick up after your pet ($75)
    • You break something, take something or leave the room excessively dirty  (the cost to repair or replace the object plus $50/hr. labor to return room to its original state)
    • Wall art is stollen or damaged (artwork in rooms is original artwork and is priced on a piece-to-piece basis by the artist).

Groups

Looking to rent the hotel for a large group or host a meeting or retreat? We can accommodate a maximum of 50 overnight guests and have ample indoor and outdoor event and meeting space. Rates depend on the season, so contact us if you’re interested in reserving a block of dates or hosting an event with us.

Something smaller in mind and only want a handful of rooms? We’re happy to hold a block of rooms for you and your friends. Give a call and we’ll help choose the building that best suits your group and needs.

Graduation & Special Events

Cornell and IC commencement, college event, and holiday weekends are subject to our cancellation policy. Some of these dates require a 3 night minimum reservation. We strongly encourage “cancel for any reason” travel insurance when making reservations. We are happy to help your family make other arrangements during your commencement time in Ithaca. Just ask : )

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