Our Policies

Policies, Terms, Conditions. 

Booking

We accept bookings online here and over the phone (607-272-6434). We have a two-night minimum stay on weekends during high season. A credit card is required at the time of booking. All rooms are non-smoking. All rates are subject to state and local taxes. All rates are subject to change without notice.

Cancellation Policy

Cancellations must be made seven full days prior to our local check in time (3:00pm EST) in order to avoid a penalty of one night’s room and tax. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time. If a reservation has not been cancelled by 24 hours before check in the entire reservation’s stay will be charged to the card on file. Please note that there are certain black out dates that require payment in full and are not subject to a refund.  

Arrival / Departure

Check in time is from 3pm to 7pm Sunday – Thursday and 3pm to 9pm on Friday and Saturday. Check out time is from 7am to 11am. Late check ins and early check outs are no problem. Please notify us 48 hours prior to your reservation if you will be checking in later than 7pm/9pm or checking out prior to 7am and we will be happy to accommodate you. If you check out after 11am without making prior arrangements we charge $50 per additional half hour.

Additional Occupants

All rates are for two persons per room. We charge a fee of $15 per night per child or $25 per night per adult to add additional occupants to a room. You’re welcome to bring pack-n-plays for the littlest ones. King, queen and full rooms are intended for up to two guests. Double rooms are intended for up to four guests. Please inquire if your group has more than the two or four intended adults, or if you will be traveling with children. A cot can be set up, pending availability, though not all rooms can accommodate an additional occupant. 

Pet Policy

Well-behaved dogs are welcome in many of our rooms. Advance notice is required and dogs must be crated if left unattended in the room. Our pet fee is $12 per night for one dog. $20 per night for two. Please contact us to make special arrangements for more than two dogs. Pet waste must be picked up and disposed of in the marked outdoor trash receptacles. If you are traveling without a crate we have a limited number of loaner crates available. Please let us know in advance that you need one and we’re happy to help make arrangements for your pet’s stay. 

Quiet Hours

Quiet hours are from 10pm to 8am. During this time, we ask that you respect your neighbors and keep noise to a minimum. 

Other Fees

Usually we only charge the room rate, applicable taxes, and any mini bar or other purchases made on the property; however, there are times where we will charge an additional fee. We only charge extra if:

    • You smoke in the room ($250)
    • You check-out after 11am ($50 for every 30mins)
    • You don’t pick up after your pet ($75)
    • You break something, take something or leave the room excessively dirty  (the cost to repair or replace the object plus $50/hr. labor to return room to its original state)

Groups

Looking to rent the hotel for a large group? We can accommodate a maximum of 50 overnight guests and have ample indoor and outdoor event and meeting space. Rates depend on the season, so contact us if you’re interested in reserving a block of dates or hosting an event with us. Something smaller in mind and only want a handful of rooms? We’re happy to hold a block of rooms for you and your friends. Give a call and we’ll help choose the building that best suits your group and needs.

Graduation

Cornell and IC commencement weekends must be paid in advance and are non-refundable reservations. After booking online you will be contacted to confirm reservation details before we process payment. We are happy to help your family make other arrangements during your commencement time in Ithaca. Just ask 🙂