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Front Desk Host

Job Description: Front Desk Host

About the Grayhaven

The Grayhaven is a 17 room motel in Ithaca, a small city in the beautiful Finger Lakes region of New York State. We are an independent, family-owned and run business.

Job Description

Hos·pi·tal·i·ty /ˌhäspəˈtalədē/ noun

  1. The friendly and generous reception and entertainment of guests, visitors, or strangers.

The front desk job position is for someone that enjoys interacting with people and creating a great guest experience. A cross between a front desk agent and facilities coordinator, as the Grayhaven’s consummate host you will be checking-in guests, recommending itineraries of things to do, and helping to tend to other issues and property maintenance tasks when they arise. You’ll be working side-by-side with our current small-family / crew. As a mom-and-pop operation, we require a partner willing and able to roll up their sleeves, equal parts teammate & team leader. Must be able to transition from computer, to a guest, to a toilet plunger, and back to computer, all without batting an eye.

Job duties and responsibilities include but are not limited to:

  • Greet guests as they arrive
  • Handle the check-in and check/out process
  • Monitor and respond to online booking requests and manage booking calendar
  • Take reservations by phone
  • Ensure tidiness of general area: office, guest lounge, breakfast area, half bathroom, kitchen
  • Interact with guests and make recommendations for things to do in and around Ithaca
  • Assist with Main House programs such as morning breakfast and evening happy hour
  • Assist with group bookings such as wine tours, yoga retreats and weddings
  • Communicate with housekeeping staff and help them with problems as they arise
  • Help conduct room inspections to ensure cleanliness, assist with cleaning as needed
  • Assist in marketing activities such as email campaigns, PR, contact management, and package creation
  • Serve drinks and sell retail items such as s’mores, fire kits, mugs, and t-shirts
  • Enter retail sales into the system
  • Assist with ordering and inventory as needed
  • Perform or assist with minor ground maintenance duties.
  • Ensure a quiet, serene, safe environment for our guests and deal with issues or emergencies if and when they arise
  • Take out trash, recycling, compost
  • Wash and fold sheets and towels as needed
  • Be an ambassador for the Grayhaven
  • Assist the company with other tasks as needed

Knowledge, abilities, skill sets and requirements

  • Kind and generous of spirit
  • Excellent customer service skills and a helpful attitude toward guests
  • Prior customer service and/or hotel experience a plus
  • Basic computer literacy to run credit cards and make online bookings
  • Motivated self starter
  • Adhere to and be aware of any rules regarding health and safety
  • Willingness to ‘get your hands dirty’ taking out trash, running dishes, using a cart to transport items to rooms.
  • Ability to lift, push and/or pull up to and including 60 pounds
  • Position appropriate professional attire
  • Punctuality and reliability
  • Love for dogs (and people)
  • Know how to build a bonfire, and have a good time
  • Must have consistent access to transportation to arrive at the Grayhaven, 657 Elmira Rd Ithaca, NY 14850


  • Grayhaven Motel is a living wage certified employer
  • Competitive hourly wage commensurate with experience
  • Earned paid time off + sick pay
  • Simple IRA contribution available with minimum hours met
  • Health + Dental Insurance package available w/ company contribution with minimum hours met
  • Massage benefit, with minimum hours met
  • Limited free and confidential counseling services through employer sponsored EAP with Family & Children’s Services of Ithaca, with minimum hours met

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